Urinalysis
A urinalysis is a test of your urine. A urinalysis is used to detect and manage a wide range of disorders, such as urinary tract infections, kidney disease and diabetes.
Why it's done
Definition
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To review your overall health
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To diagnose a medical condition
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To monitor a medical condition
Fasting?
No
​
only if done by itself
Mission Trail
Montclair
Temecula
Created by
Alonso Zamorano
Tel: 855-505-7467
Pleasantries
and
Polite Phrases
When you're about to help
Ice Break
-How are you doing today?
-How are you?
-How´s your day going so far?
-I´m sorry to hear that
-My pleasure
-I´ll be happy to assist you with that
-I´ll be glad to help you out with that
-No problem, let me go ahead and look into your medical file
-Certainly!
How to apologize if the patient is upset:
-I´m sorry to hear that, let me help you with that.
-I understand, allow me to assist you with that.
-I know how frustrating this can be, so i'm going to do my best to help you and resolve the situation"
Before you´re placing the call on hold:
-Would you mind if a place you in a brief hold?
-Could I verify this by placing you on hold?
-If its okay, allow me to to place you on hold for a moment.
Remember to refresh the call every 2-3 minutes
When you’re back from hold:
-Thank you so much for your patience.
-Thank you for being with me on line….
-Thank you for holding, I appreciate your patience
When you're saying goodbye:
-If you have any other questions please do not hesitate to give us a call back.
-In case you need further assistance you can always reach us back.
-Please let us know if you need anything else.
-If you need anything else, please feel free to contact us again.
