Urinalysis
A urinalysis is a test of your urine. A urinalysis is used to detect and manage a wide range of disorders, such as urinary tract infections, kidney disease and diabetes.
Why it's done
Definition
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To review your overall health
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To diagnose a medical condition
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To monitor a medical condition
Fasting?
No
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only if done by itself
Mission Trail
Montclair
Temecula
Created by
Alonso Zamorano
Tel: 855-505-7467
MEDICARE PROTOCOL
Physical
If a establish patient is asking to sch,
re sch or cancel appt ...
Get help from MEDICARE dpt.
New patients cannot perform PX on first appt.
Transportation
If patient is requesting transportation for an appt, claiming still waiting for a ride or cancel reservation...
Get help from MEDICARE dpt.
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RX Refill
If patient is complaining for not getting his/her medication run out of any chronic disease rx or having issues in general.
Pharmacy
If pharmacy is calling to f/u on prior auth...............................
If pharmacy is calling to change rx..............................................
If Pharmacy wants to verify qty or instructions....................
Insurance
When patient is calling requesting information about his/her benefits or any issues with their medical plan...........
Pt stating wants to change of PCP .........................................................
Bills/Letters
If patient claims getting a bill from any of our clinics.................
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If a patient is getting a bill from anywhere else...........................
Get help from MEDICARE dpt.
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Contact MEDICARE dpt or Back Of.
Contact MEDICARE dpt or Back Of
Get help from Front Desk
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Contact Juanita Garcia
Get help from Medicare dpt
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Billing department​
Contact Juanita Garcia, Alondra Solis or Medicare dpt
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Diabetic Supplies
If patient or pharmacy is calling to request refill on test strips, lancets or new glucometer ONLY RSW...............................
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Phx or Pt informs any DM are not covered by insurance........
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Pt is requesting new glucometer or refill on any DM supplies for RSW ONLY.....................................................................................
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Dentist, Optometrist, Gym and Acupuncture
RSW ONLY
If patient is calling requesting information for optometrist, dentist, gym or acupuncture referral ...................................................
Patient Retention
If Medicare patient is complaining for any reason, problem have not been resolved or complaints
General Inquiries
General questions
Agenda availability
Contact MEDICARE dpt​
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Ask name of the brand that is covered and contact MEDICARE dpt
Contact MEDICARE dpt
Contact MEDICARE dpt
ANYONE
Register a new patient
Register a new patient no matter the insurance or medical plan. Medicare physical cannot be perform at first appt.
ANYONE
Referrals
If patient is calling to f/u on a referral
If patient is claiming referral office has not get authorization
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If referral office is calling to verify codes, notes, etc.
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If referral office calling to inform insurance not covering
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If patient wants to get a closer referral near his/her address
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Durable Medical Equipment
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If patient wants to request a new referral.........................................................................
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Referral Dpt
Needs a regular appt with any PA or Dr
Schedule Appoinments
Schedule Regular appts
Schedule labs/imaging appts
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Pt is requesting sooner appt.............................................................................................................
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ANYONE
Contact MEDICARE dpt
Contact MEDICARE dpt