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OBGYN

How to manage OBGYN calls?
It is very important to first identify if the PT is an OBGYN PT or NOT.

 

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Ask proving Questions to make sure the reason of the call belongs to OBGYN. You can always contact OBGYN Dept. via Sparkor or at their stations.

 

 

♥PT states she is pregnant and wants to be seen.

 

♥When patient calls to let us know she is running late.

 

♥Wants to set an apt related with
OBGYN.

Reschedule OBGYN appt.

Confirm Appt.

CancelOBGYN appt.

 

♥Any OBGYN Office inquiry.

 

♥Call back of a voicemail from
Dr. Rey or Dr. Vada.

 

♥Any Reminder done by Dr. Vada or Dr. Rey should be forwarded to OB MA'S

         

        

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When to transfer to OBGYN
DO NOT Transfer to OBGYN If

♥Anything related with Family Practice
Appointments: confirmations,
rescheduling, cancellation, etc.

 

♥RX prescribed by Family practice providers.
 

♥If OBGYN is listed as their assigned clinic, (ask more information to make
sure it applies).

 

♥Patient already spoke with OBGYN and was transferred to Family Practice
(1800)

 

Phone

951-354-2229

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