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Medical Records

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Transfer
Do not transfer
It is essential that we identify if the call needs to be transferred to medical records department or if the question the caller is making is information you can provide yourself

Any questions regarding MEDICAL RECORDS Please ask JULIO GARCÍA. Phone number is 951 588 2645.

Information that needs to be gathered: 
 
♥Who is calling?
♥Where are they calling from?
♥the reason of the call
♥A call back number
♥If the request of medical records is in the pt's chart
It is important to keep in mind that we want to identify correctly and understand the needs of the person calling, in order to be able to transfer the call to the person or dpt that will be able to provide or find the answers to the question at hand.
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for fax numbers
Medical records can take up to 2 weeks to be processed
If you ever receive a call regarding:
HEDIS

CMS Star Measures

Please contact Julio Garcia
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