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Open enrollment script and notes

OPEN ENROLLMENT.png

DO NOT

forget to use your pleasantries and ice breaks for QA Bonus!

Good afternoon/morning My name is_______

I am calling from CMF and this message is for____ 

if you could call us back at 855 921 7070 when you are available we have important information for you.  Thank you 

VM
Copy and Paste notes

Called pt to provide openenrollment information, n/a lvm - (Initials) 

 

Called pt to provide openenrollment information, Ph# disconnected - (Initials) 

 

Called pt to provide openenrollment information,PCP CHANGED - (Initials) 

 

Called pt to provide openenrollment information,Wrong ph# - (Initials) 

 

Called pt to provide openenrollment information, out of country/state - (Initials) 

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