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Medicare Call Protocols

For any call you should remember to know the following:

 
Who is calling?
Where are they calling from?
What do they need?
What is their call back number?
What is their insurance?
Can you help them?
 
MEDICARE
 
NOT
MEDICARE

If you are not meant to handle this call, be sure to ask for help from the correct department. Your goal will always be to make sure the patient speaks to the correct person to resolve their issue or question.

PLEASE 
REMEMBER!
 
If a patient asks to speak to our coordinator, Juana García, always transfer the call to
Medicare Department first.
If the patient insists on speaking to her only, you may provide, not dial, the following number:
(951)312 4117 
If she does not answer she will get back to the patient when available.

Medicare Number

855 921 7070

Juanita's Number

951 312 4117 

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