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Introduction

The objective of a confirmation

call is to remind PT of his/her appointment and help the clinic to have a projection

of how many PT

are actually going.

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2. When PT, Caregiver or guardian confirms
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4. When there is no answer/no VM set up
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1. What to pay attention to before calling 
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3. When Leaving a VM
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5. When is a wrong number or disconnected
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